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How We Protect Your Privacy

When you open an account with us, your personal information and payment details stay protected by encryption and secure server protocols.

Encrypted account loginSecure payment processingData retention policy
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GET IN TOUCH

Contact Us About Your Privacy

Team online

Email Support

Send privacy requests or data-access questions to our support team at [email protected]. Responses typically arrive within 24 hours on business days.

Live Chat

Chat directly with our support staff via the in-lobby messaging tool. Available 24/7 to answer questions about how we use your account information.

Account Settings

Access your personal data and communication preferences directly inside your account under Settings > Privacy & Data. Update or review your stored information anytime.

SECURITY & TRANSPARENCY

How We Keep Your Data Safe

Encryption

All account logins, deposits and withdrawals travel through SSL encryption. Your banking credentials for DANA, OVO, GoPay and QRIS are never stored in plain text on our servers.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track lobby usage patterns. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Closed accounts are archived for compliance; transaction records kept for up to three years. After that period, personal data is securely deleted unless local law requires longer retention.

Account Security

Your login password is hashed and never visible to our staff. Two-factor authentication via SMS is available in your account security settings. Enable it to add an extra verification step.

Third-Party Access

We share data only with payment processors (for DANA, OVO, GoPay, QRIS transactions), hosting providers and compliance authorities where local law permits. No marketing partners get your details.

Data Request Process

Want a copy of your data? Submit a request via email or your account settings. We'll provide a full export of your personal information within 14 business days, where local law permits.

Privacy & Data Access FAQs

Your account data is moved to an archived state for compliance and audit purposes. Personal information is retained where local law permits for up to three years, then securely deleted. You can request permanent deletion sooner by contacting [email protected].

Yes. Open your account, go to Settings > Privacy & Data, and view your stored payment methods. Your DANA, OVO, GoPay or QRIS account is masked for security; only the last four digits appear. You can remove any payment method at any time.

Withdrawals are processed through encrypted connections to your chosen payment rail—DANA, OVO, GoPay or QRIS. Your account number is verified but never displayed in transaction emails. Funds typically clear within one minute of approval.

Only if you opted in during registration. You control promotional emails and SMS in your account preferences under Communications. Unsubscribe anytime without affecting your account access or withdrawal ability.

Your account information is hosted on secure servers in data centres selected for compliance and speed. Backups are encrypted and stored geographically to protect against data loss. We do not transfer data internationally beyond where local law permits.

Yes. Request a full data export via email at [email protected] or through Settings > Privacy & Data. We'll send your personal details, deposit and withdrawal records, and game history within 14 business days, where local law permits.

Payment methods like DANA, OVO, GoPay and QRIS details are kept active as long as your account remains open. After closure, they are securely deleted within 30 days. You can delete individual payment methods immediately from your account wallet.